What is the cancellation policy?

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What is the cancellation policy?


  • Transfers: Minimum 6 hours before actual pick-up time: 100% refund
  • Tours: Minimum 1 week before actual pick-up time: 100% refund

You can cancel your reservation at any time by providing your reservation ID to our dispatcher service by telephone, chat or e-mail. Please note that cancellations are only valid after you have received a cancellation confirmation by e-mail from our team.

Conditions regarding Cancellation

(From our terms and conditions:)

5.1 A reservation may only be altered or canceled after consulting with our customer service. Cancellations or changes must be notified to us minimum twenty-four (24) hours prior to the actual pick-up time. This can be done by e-mail or telephone.

5.2 Regarding the reservation of LingoTaxi transfer services with a value below 100 USD (Brazil), 100 EUR (Ukraine) or 6000 RUB (Russia), for cancellation less than six (6) hours before the transfer pick-up time, the client will be charged with 100% of the transfer fare as cancellation fee. In case of incomplete reservation details provided by the customer, the LingoTaxi chauffeur has the right to refuse to transport the customers if the security of the passengers cannot be warranted for (e.g. excess luggage not declared upon booking, no baby/booster seat booked, etc.). In this case, the client will be charged with 100% of the transfer fare as cancellation fee. Except are changes or cancellations due to force majeure as stipulated under §6.1.

5.3 Regarding the reservation of LingoTaxi chauffeur services with a value starting from and above 100 USD (Brazil), 100 EUR (Ukraine) or 6000 RUB (Russia), cancellations between one (1) week (= 168 hours) and twenty-four (24) hours prior to pick-up time will be charged with 50% of the total amount (administration fee). For cancellation of any LingoTaxi services with a value starting from and above 100 USD (Brazil), 100 EUR (Ukraine) or 6000 RUB (Russia) less than twenty-four (24) hours prior to the pick-up time, the client will be charged with 100% of the transfer fare as cancellation fee.

5.4 Regarding the reservation of any LingoTaxi tour services, cancellations between one (1) week (= 168 hours) and seventy-two (72) hours prior to the tour pick-up time will be charged with 50% of the total amount (administration fee). For cancellation of any LingoTaxi tour services less than seventy-two (72) hours prior to the tour pick-up time, the client will be charged with 100% of the tour fare as cancellation fee. Any entrance tickets, arranged accommodation or other tour related items already purchased are non-refundable.

5.5 The LingoTaxi Chauffeur Service is subject to a minimum amount of hours of rent per vehicle. In case a customer uses less hours of service than initially reserved, 70% of the hours a vehicle has been reserved will be charged. For example, if a customer books 10 hours of chauffeur service, but utilizes only 3 hours of service, the customer will be charged with 7 hours of chauffeur service, and the remaining 3 hours will be refunded. The minimum amount is fixed; hence if a customer books 2 hours of e.g. Economy Class chauffeur service, but utilizes only 1 hour of service, the full 2 hours will be charged.